Privacy policy
Privacy Policy
Privacy Policy
This Privacy Policy describes how Heirloom & Grace, operated by Chanetee Shop LLC, collects, uses, and shares your personal information when you visit, use, or make a purchase from our website.
Information We Collect
When you use our website, we may collect personal information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment-related information
- Order history
- IP address
- Browser and device information
- Website usage information
- Customer service communications
Payment information may be processed securely by third-party payment providers and may not be stored directly by us.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Process payments
- Provide shipping and delivery services
- Communicate with you about your order
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law and with your consent where required
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services to you.
Your information may be processed through Shopify's systems in accordance with Shopify's own privacy practices.
Third-Party Service Providers
We may share personal information with third parties that help us operate our business, including:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Website hosting providers
- Analytics providers
- Marketing service providers
- Fraud prevention services
- Customer support providers
These service providers are permitted to use personal information only as necessary to provide their services or as otherwise allowed by law.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember customer preferences
- Maintain shopping cart information
- Analyze website traffic
- Improve customer experience
- Support advertising and marketing activities where applicable
You may be able to manage cookies through your browser settings.
Disabling certain cookies may affect some website features.
Marketing Communications
If you choose to receive marketing emails or messages from us, you may unsubscribe at any time by using the unsubscribe link in the communication or by contacting us.
Data Retention
We may retain your personal information for as long as reasonably necessary to:
- Fulfill orders
- Maintain business and tax records
- Resolve disputes
- Prevent fraud
- Comply with legal requirements
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of certain personal data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at:
We may need to verify your identity before completing certain requests.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
International Customers
If you access our website from outside the United States, your information may be transferred to and processed in countries other than your country of residence.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Contact Us
For privacy-related questions or requests, please contact:
Heirloom & Grace
Operated by Chanetee Shop LLC
4002 Corder St
Houston, Texas 77021
United States
Email: support@heirloomgrace.shop