Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with Heirloom & Grace.

We aim to process and ship orders as efficiently as possible.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding holidays.

During peak holiday periods, promotions, or periods of unusually high order volume, processing times may be longer.

Shipping Time

Estimated delivery times depend on the shipping destination and carrier.

For U.S. orders, standard delivery is generally expected within approximately:

3 to 8 business days after shipment

Delivery estimates are not guaranteed.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Shipping promotions or free-shipping offers may be available from time to time.

Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

Please allow time for the carrier's system to update after the shipping label has been created.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Please review your address carefully before submitting your order.

Heirloom & Grace is not responsible for orders delivered to an incorrect address supplied by the customer.

If you notice an address error, contact us immediately at:

support@heirloomgrace.shop

We cannot guarantee that an address can be changed once an order has entered fulfillment.

Delayed Shipments

Occasional shipping delays may occur due to:

  • Carrier delays
  • Severe weather
  • Holiday volume
  • Customs inspections
  • Transportation disruptions
  • Other events outside our control

We appreciate your patience in these situations.

Lost Packages

If tracking indicates that your package has been delivered but you cannot locate it, please:

  • Check around your property
  • Check with household members or neighbors
  • Contact the shipping carrier

If the package remains missing, contact us and we will review the situation.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the packaging

We will review the issue and provide an appropriate resolution where applicable.

International Shipping

If international shipping is available at checkout, international customers may be responsible for:

  • Import duties
  • Customs fees
  • Taxes
  • Brokerage fees

These charges are not included in the product price unless specifically stated.

Contact

For shipping questions, please contact:

Heirloom & Grace
Operated by Chanetee Shop LLC
4002 Corder St
Houston, Texas 77021
United States
Email: support@heirloomgrace.shop