Refund policy
Refund Policy
Refund Policy
At Heirloom & Grace, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.
Returns
To be eligible for a return, your item must be unused, unworn, undamaged, and in the same condition in which you received it. The item must also be returned in its original packaging, including any tags, accessories, inserts, or gift boxes that were included with the product.
To request a return, please contact us at:
Please include your order number, the item you wish to return, and the reason for the return.
Returns sent to us without first requesting authorization may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
We recommend using a trackable shipping service when returning an item. Heirloom & Grace is not responsible for return packages that are lost or damaged in transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please provide your order number and clear photographs of the item, packaging, and any visible damage.
If the issue is confirmed, we may provide a replacement, refund, or other appropriate resolution.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or customized products
- Gift cards
- Items marked as final sale
- Items damaged through customer misuse
- Items returned without original packaging
- Items returned after the return period has expired
If you have questions about whether a particular product is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process and post the refund.
Processing times vary by financial institution.
Exchanges
If you would like to exchange an item, please contact us at:
The fastest way to receive a different product may be to return the original item and place a new order.
Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
Please contact us as soon as possible if you need to request a cancellation.
Contact
For questions regarding returns or refunds, please contact:
Heirloom & Grace
Operated by Chanetee Shop LLC
4002 Corder St
Houston, Texas 77021
United States
Email: support@heirloomgrace.shop